booking POLICIES

1. appointments

All appointments must be booked online with a valid card on file. New guests must book through the New Guest section. Appointments booked under the wrong service may be canceled. If you have not received a service from me within the last three months, you will need to book as a New Guest.

2. DEPOSITS & PAYMENTS

Appointments lasting more than two hours may require a nonrefundable deposit. Deposits may be transferred one time when the appointment is rescheduled within the cancellation window and the new appointment is booked within 14 days. The remaining balance is due at the appointment. Cash and card payments are accepted. No checks or Cash App.

3. CANCELLATION & NO-SHOWS

Please cancel or reschedule at least 48 hours before your appointment to avoid a fee. Changes made 24–48 hours before the appointment will be charged 50% of the reserved service. Changes made with less than 24 hours’ notice, same-day cancellations, and no-shows will be charged 100% of the reserved service.

4. REFUNDS & ADJUSTMENTS

All services are nonrefundable. If you have a concern about your service, please contact me within 24 hours of your appointment. When appropriate, a complimentary adjustment may be offered. Requests made after 24 hours may require a new paid appointment.

5. LATE ARRIVALS

Please arrive on time. A 10-minute grace period is allowed. After that, your appointment will be canceled and a fee equal to 100% of your booked service will apply. This fee does not go toward a future appointment. Please contact me as soon as possible if you are running late.

6. children & Extra Guests

Please do not bring children or additional guests to your appointment. A parent or guardian may accompany a minor who is receiving a service. If someone needs to accompany you for health or accessibility reasons, please contact me before your appointment.

7. PHOTOS & VIDEOS

Photos and videos are optional. Photos of your hair will only be shared on social media if you give permission using the optional checkbox on your booking form. Leave it unchecked if you do not give permission. This does not affect your service. I’ll ask for permission before taking photos or videos or using them elsewhere.

8. SALON ETIQUETTE

The salon is a peaceful and respectful space. Disruptive, abusive, or inappropriate behavior will not be tolerated and may result in the service ending early or future appointments being declined.

9. PERSONAL BELONGINGS

Please keep track of your personal belongings and avoid bringing unnecessary valuables. Chanel Arline and the salon are not responsible for lost, stolen, or damaged personal items.

10. PRIVACY

Information provided when booking, completing forms, or making payments is used to manage your appointments and provide salon services. Please review the Privacy Policy for more information about how your personal information is collected and used.

Acknowledgment

By booking an appointment with Chanel Arline, you confirm that you have read, understood, and agreed to these salon policies.